retail & marketing manager

Position

The Retail & Marketing Manager will take the lead on building Stonetree’s retail program and overseeing retail-focused marketing. This role is about learning, growing, and manage retail at Stonetree, while also helping to promote the gym’s classes and events. The manager will manage vendor relationships, build displays and storage solutions, guide staff in retail engagement, and create content for social, email, and print marketing. In addition to retail and marketing duties, this position includes regular front desk and office hours, providing a consistent presence in our facility.

Goals for this Position

  • Learn, grow, and manage Stonetree’s retail offerings

  • Manage advertising and marketing, from social media to emails to traditional outlets

  • Promote—and ultimately increase—revenue in retail and program offerings

Roles and Responsibilities

Retail

  • Initiate and maintain retail partnerships

  • Build and follow a retail budget, with clear goals for growth every 6–12 months

  • Develop a 3-year plan for a “full retail selection” (to be defined with the Owner/Managers, based on space, budget, and profit)

  • Design and help build both retail display and storage space

  • Train front desk staff in engaging customers, maintaining retail space, and restocking merchandise

  • Create social media, print, and email content to advertise retail products

  • Plan, promote, and oversee the Annual Gear Swap (or similar retail-focused events)

  • Attend at least one retail show per year

Marketing

  • Build and schedule retail-focused content for social media, print, and email

  • Ensure retail marketing is integrated into Stonetree’s broader communication (while collaborating with staff on Youth, Fitness, and Event content)

  • Track marketing effectiveness and adjust strategy as needed

Front Desk & Other Duties

  • Average schedule: 32-40 hours/week (25 hrs front desk + 5.5 hrs office time)

  • Handle all front desk responsibilities including customer service, opening/closing, POS, and cleaning tasks

  • Potential opportunities to support youth teams, adult classes, or specialty programs depending on skills and interest

  • Collaborate with staff to help cover high-demand seasons and share duties where appropriate this could coaching, setting, youth programs, events and weekend work

Scheduling & Time Off

  • Time off is flexible but must be coordinated with other full-time staff and gym programs

  • Weekly schedule may vary seasonally, but position averages 32–40 hours per week

Qualifications and Skills

  • 1+ year climbing experience and enthusiasm for the climbing/fitness community

  • Customer service or sales experience required; retail and/or marketing experience strongly preferred

  • Strong organizational skills, attention to detail, and ability to manage multiple priorities

  • Creativity and confidence in social media, email marketing, and community engagement

  • Comfort with budgeting, vendor relations, and inventory management

  • Basic computer skills including Microsoft Office, Google Drive, and POS systems

  • Experience with Rock Gym Pro preferred

  • Excellent written and verbal communication skills

  • Ability to work independently and collaboratively in a dynamic environment

Environmental and Physical Requirements

  • Rotational weekend and evening availability, as split between other full time staff

  • Must be able to lift up to 25 lbs

  • Comfortable working in a high-traffic, high-energy environment

  • Ability to stand and walk for extended periods of time

Compensation and Benefits

  • $19.00–$21.00/hr DOE (maxing out payroll budget for 2024)

  • Hourly pay increases reviewed annually, based on retail growth

  • 32–40 hrs per week

  • Free membership + free partner membership

  • Access to in-store discounts, employee purchases, and industry pro-deals

  • Professional development opportunities in retail, marketing, and climbing industry education

  • Flexible time off

  • Fun, caring, dynamic work environment

Schedule

Example weekly schedule (subject to change with season):

  • 25 hrs front desk shifts (customer service, POS, cleaning tasks, opening/closing)

  • 5–10 hrs office time (retail planning, vendor coordination, marketing content creation)

  • Occasional evenings & weekends for events or shared responsibilities with other full time staff

 

To apply, send us an email with your applicable resume and an email answer the question “Why do you want to work at Stonetree?” to info@stonetreeclimbing.com, or click the link below.

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